The recall has been formally filed with the Consumer Product Safety Commission (CPSC) for any Samsung Galaxy Note 7 phones sold before September 15, 2016. The hazard, in their own words: “The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.”
You can either get a refund or a replacement, and the CPSC says customers should contact their wireless carrier or the retailer from which they purchased the phone.
Here’s a list of common carriers and their contact info, along with a link to each carrier’s specific instructions on the recall process:
- AT&T: 1-800-331-0500
- Best Buy: 1-888-237-7289
- Sprint: 1-888-211-4727
- T-Mobile: 1-844-275-9309
- U.S. Cellular: 1-888-944-9400
- Verizon: 1-800-922-0204
You can also call Samsung at 844-365-6197 or visit their site, where you can enter your IMEI number to ensure you’re eligible (they’ll still tell you to contact your carrier, though). Samsung says new phones will be available no later than September 21, 2016. If you’ve had an incident with your phone, fill out a report here.
For more detail on the recall, head to the link below.